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If you have not heard from us within 3 days of placing an order, something has gone wrong, please contact us. The most common problems are e-mails bouncing and/or phone numbers being mistyped, in which case we cannot contact you. Please bear in mind when chasing up that we are closed on Sundays and Mondays.
Out of Stock Items
The web-site is updated every day, but there is always the possibility that an item has run out since the last update. Where a game or supplement is out of stock but still in production, we should be able to restock inside two weeks. However, supplies from the larger companies are often dreadfully unreliable, and as most of our stock comes from abroad there are any number of potential difficulties. Figurine and scenery deliveries from UK companies can take between 24 hours and several months. The best we can do, therefore, is to keep you informed when there is a problem.
Postage and Packing
Mainland UK postage and packing:
New Goods: 12 1/2%, Minimum 3 Pounds (except for magazine standing orders and part-deliveries), Maximum 5.00 Pounds per delivery. When one or more Out of Stock items are ordered we will try to restock it immediately so that everything is sent in a single delivery, when this does not prove possible we will inform you within a few days (often the same day), and if we discover that an item is no longer available, we then delete it from the website. There may be a charge for delivery of items that become available again later, this is at cost subject to the normal maximum of 5 Pounds.
Secondhand Goods & Reduced/Special Offers: At cost. Minimum
3 Pounds, Maximum 5 Pounds.
PLEASE NOTE: Due to their low cost and considerable weight, postage on dominoes is charged at cost (postage, + VAT for UK/EEC). This may also be applied to other games where total order value is under 20 Pounds.
Overseas, Highlands and Islands, Northern Ireland and Channel Isles postage and packing:
At Cost (Airmail or Carrier). Minimum 3 Pounds.
Up to 2kg non mainland UK prices are as for the mainland, over 2kg they rise considerably.
We give a 5% discount on order totals over £50, and 10% over £100.
All prices in Pounds Sterling.
MAESTRO, VISA, MASTERCARD, Cheque/Postal Order (Pounds Sterling only, drawn on a UK bank), PayPal (firstname.lastname@example.org) - we will send you a Paypal request. There is a £1 Paypal fee.
What's New Section
We put details up on the What's New section when the goods are physically here. In these uncertain times we do not solicit payment in advance for any mail order goods, but are very happy to take advance orders on the basis of charging you once the goods are here.
If you are not happy with any product, we will accept returns within a reasonable period. If it is our fault, we will replace, refund or exchange as practicable, and refund the postage both ways if appropriate. Where the post will exceed the value of the returned goods we will normally refund rather than replace, so the cost of returning such goods without contacting us first will not be refunded. If the mistake was yours, we will still give a full refund as long as the product is unopened, but the postage is down to you. The most common problem with boardgames is one or more missing components, in which case please phone or e-mail rather than return the game, we can usually raid another copy to get the missing bits in the post to you straight away. We are aware, by the way, that games are often bought as presents and therefore not opened immediately, if there are found to be missing components in a game bought a couple of months ago do not hesitate to contact us, we will be positively anxious to rush the bits directly to the ultimate recipient.
We are not collector specialists, so are not fully au fait with the condition terminology. Most of our secondhand stuff is in very good condition, if it is noticeably scruffy we say so. We will still accept returns, but unless something is unexpectedly wrong with the goods the postage will be down to you.
Classified and Events
We are happy to accept For Sale/Wanted/Events ads, provided that they are games or game-related, and not from commercial opposition or e-Bay traders. The Contacts section is also for private individuals with an interest in games in the context of this site!
Of course we will reject anything illegal, or immoral, and we keep the language clean. Don't forget to include contact details - email and a phone number for preference.
All prices are subject to change - some even go down. If a re-stocked item comes in at a new price we will check with you that any increase is acceptable - more often than not we just send it out at the old price, and then change our list price, but just occasionally there is a radical change that is too much to absorb. We are seldom warned about these things in advance. If the price has gone down, you will get it at the new lower price.
We will NEVER give your details to anyone without your express permission, unless required to do so by a court of law. We will also not normally contact you about anything we have to offer unless you have specifically asked us to do so. We keep your address records on file in a secure area for our mutual convenience unless you ask us not to, and it will be removed immediately upon request.
Acceptance of a temporary cookie is necessary as part of the shopping cart process, but this automatically destroys itself at the end of the session.
Spirit Games (Est. 1984) - Supplying role playing games (RPG), wargames rules, miniatures and scenery, new and traditional board and card games for the last 34 years
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